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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Ridstar Upgraded Q20 1500W Fat Tire Electric Bicycle

Category

Electric Vehicle

Report number

20260704-A5630-2147314457

Ownership age

About 14 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260704-A5630-2147314457. Severity: Incident, No Injury. Product: Ridstar Upgraded Q20 1500W Fat Tire Electric Bicycle (Ridstar Upgraded Q20 1500W Fat Tire Electric Bicycle - an electric ebike, 20" wheels, black,). Incident: My son has a Ridstar Upgraded Q20 1500W Fat Tire Electric Bicycle electric bike- Purchased June 9, 2025 Order RST4322 from Ridstar.com, Delivered June 2, 2025, Price 968.71. We went to replace the battery as his was not holding a charge - LGNUO 48V Ebike Lithium Battery, 48V 20Ah Ebike Battery with 40A BMS, XT60 Connector, USB Charge Port and Led Indicato for 200-2000W DIY Projects UL Certificed- Purchased June 15, 2026 from Amazon.com, delivered June 20, 2026, Price 259.87. After we connected the new battery and started the bike with the seat off, the wiring in the seat compartment popped and started on fire. We immediately turned the bike off and the fire ceased. The bike is no longer usable or SAFE. We have put a Contact Us request for a response from the seller, but the manufacturer's warranty is only 1 yr and when we contacted them previously about a broken part they we not willing to help at all.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260704-A5630-2147314457. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.