SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20260706-B6671-2147314374. Severity: Incident, No Injury. Product: Bosch HBL8650UC 11 (Bosch 800 Series, 30-inch Self-Cleaning Convection Double Electric Wall Oven (Stainless)). Incident: On June 6, 2026, the two inner panes of glass in the top oven door of my Bosch double-wall oven suddenly exploded approximately one minute after I turned the oven off. I had broiled asparagus for eight minutes, removed the food, closed the door, and turned the oven off. About a minute later, both inner panes shattered violently inside the closed oven. The outer pane remained intact, but the explosion created a loud blast and sent glass fragments throughout the oven cavity, and the kitchen upon opening the door. Fortunately, no one was standing in front of the oven at the time. I have photographs documenting the damage and debris. This oven has a long history of defects and repairs, including: - Replacement of the instrument panel - Replacement of door hinges due to improper sealing - Recalibration for uneven heating (which has persisted) - Multiple service visits by the same authorized Bosch servicer ([REDACTED] Appliance Repair) The authorized technician who has serviced this oven for years advised that a diagnostic-only visit is unnecessary because they already know the repair required to restore safe operation (replacement of the shattered inner glass assembly). They did not claim to know the cause of the explosion, only the corrective action needed. I contacted Bosch immediately. Bosch initially stated they would cover the diagnostic (estimated at ~$300), but refused to disclose the actual cost. Bosch also refused to provide any written commitment to cover repair or replacement if the diagnostic confirms a defect. Bosch acknowledged that the diagnostic is required for B