SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260709-306B5-2147314223. Severity: Incident, No Injury. Product: Samsung Galaxy S22 (Cell phone / smartphone. It is a Samsung Galaxy S22 with an internal lithium-ion battery that has physically swollen, causing the phone's outer frame and glass casing to expand and separate.). Incident: I am reporting a severe hardware safety defect and thermal hazard involving a Samsung Galaxy S22. The internal lithium-ion battery on this device is actively and physically swelling, causing the outer casing of the phone to expand and separate. This defect poses an immediate risk of thermal runaway, fire, or chemical leakage within my household. I have been trying to get Samsung to safely mitigate this hazard for over three weeks under an active case ticket (#[REDACTED]). Throughout this month-long period, Samsung's front-line phone support has consistently delayed resolution, refused immediate supervisor escalations, and repeatedly disconnected/hung up on my calls when I requested to speak with their Claims Department to arrange a safe return. Although front-line agents finally promised a 48-hour callback after I stated my intent to file a federal safety report, the company has left a physically hazardous, unstable battery defect unaddressed in a consumer home for nearly a month without providing a fire-safe retrieval container or replacement. I am filing this report to officially document the hazard and compel corporate compliance