SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20260713-5C727-2147314016. Matched catalog product: Samsung RF263BEAESR. Incident: I Bought my Samsung refrigerator Sep 2019 and about 5 years ago the ice bucket that dispenses the ice broke, for a while i was bagging the ice and then i decided to off the ice machine and even though the ice machine is off it is completely covered frozen in ice like a huge ice block, i called Samsung and they said its out of warranty and to buy another ice bucket which is over 200 dollars. In 2023 the refrigerator started completely freezing in the back and the whole bottom of the fridge under the deli tray drawer becomes a thick ice sheet and if not taken out it melts and there is water all over the bottom of the fridge!! The refrigerator has always made popping noises and the temperature goes up and down and food spoils before expiring date especially milk. Alot of people have the same complaints for the same issues Samsung needs to be held responsible for selling defective refrigerators made cheaply at an expensive price