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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

First Alert SMCO600NV-AC

Category

Smart Home Device

Report number

20260716-33BF6-2147313850

Ownership age

About 7 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20260716-33BF6-2147313850. Severity: Incident, No Injury. Matched catalog product: First Alert SMCO600NV-AC. Incident: A First Alert SC5 Hardwire Smart Smoke & Carbon Monoxide Alarm, SMCO600NV-AC is initiating false alarms, indicating that there is heavy smoke in our home when there is no smoke at all. Further, the alarm failed to silence via the app or via touching the silence button on the unit. It indicated that the smoke level was too high to allow for silencing. While the smoke alarms around our house wailed at full volume at 2am, a frantic search for a ladder was necessary to pull the unit from the wall, creating a dangerous situation with a high likelihood of injury and exposing me to high levels of sound during the process of unplugging the unit and removing the batteries. Further investigation into online reviews of this product indicate that this is a common occurrence and that the company has failed to rectify the issue with false alarms.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260716-33BF6-2147313850. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.