SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260721-D234F-2147313591. Matched catalog product: Char Broil Char Broil Patio Bistro Gas (LP) Grill, Model 126015 Series. Source model text: 15601900. Incident: I purchased a Char-Broil Patio Bistro 240 grill, model # 15601900 in June of 2025. The grill never seemed to work properly but as I had never used a propane powered grill before, I assumed there were just some things I needed to troubleshoot on my own to get it to work properly. The ignition button never seemed to work properly and would take numerous tries to get it to work. At some points, the grill would start so forcefully that the internal grill plate would lift itself up and then back down. I followed the instructions and troubleshooting information I found online, disconnected and reconnected the ignition mechanism, changed the batteries several times and even got a new propane tank at one point. The issue continued to happen and sometimes it would not ignite at all. I became frightened to continue trying to get it to work based on how forcefully it would start sometimes and noises it would make. I stopped using it altogether and put it away for the season. This season I tried to start it just once to see what would happen and it did not start at all. I even consulted with my neighbor and told him what had happened previously and he said that was definitely something that should not be happening and sounded dangerous. As I purchased the grill at a local hardware store in June of 2025, I know they will not accept a return for a refund. I also didn't even attempt that because I felt that since this is clearly an issue on the manufacturer's end, that it is something they