SaferProducts incident

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20260729-E34C9-2147313201. Severity: Incident, No Injury. Matched catalog product: Uppababy 2017 Uppababy Cruz. Model Number 0417-CRZ-US. Source model text: Vista V2. Incident: This complaint involves an UPPAbaby Vista V2 stroller and specifically the two rear wheels on the stroller. During normal operation of applying and releasing the brakes, the plastic adjacent to "catch points" within each wheel can crack, such that applying the brake allows the stroller to move several inches forward and backward until the next catch point is touched. To try to illustrate this a bit better, when you apply the locking break, a pin on the stroller is inserted into a hole in the rim of the wheel, and the plastic surrounding that hole prevents the tire from moving forward and backward. When these plastic pieces break during normal operation, there is no longer a hole roughly the size of the pin, but now multiple consecutive holes that are much larger then the pin. Thus, when the pin is inserted into the "hole," the stroller continues to move forward and backward until the pin hits the next non-broken piece. I contacted UPPAbaby and they refused to send a replacement part for this because it was not under warranty, but agreed that no further use of the dangerous product should continue.