SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260729-FE4FC-2147313208. Severity: No Incident, No Injury. Product: Pit Boss PBV5P1 (On July 5, 2026 at 7:15 AM, my Pit Boss pellet grill (purchased Dec 10, 2024) suffered a catastrophic electrical failure and auger fire, resulting in active flames and collateral property damage. I reported this severe safety hazard to the manufacturer, Dansons (Incident Report [REDACTED]). While Dansons initially offered a replacement unit verbally, their customer service department systematically refuses to process or confirm the settlement in writing. They have explicitly lied about their email capabilities to avoid creating a paper trail for this electrical fire. I followed up via a legally recorded phone call on July 22, 2026, and was told to wait for manager Damion to review the case. It has now been a full week, and Dansons has ceased all communication. I am aware that this specific auger fire defect is currently the subject of an active class-action investigation. Dansons is actively attempting to sweep an unresolved fire hazard off the books by ignoring the property damage and refusing written documentation to avoid legal discovery.). Incident: On July 5, 2026 at 7:15 AM, my Pit Boss pellet grill (purchased Dec 10, 2024) suffered a catastrophic electrical failure and auger fire, resulting in active flames and collateral property damage. I reported this severe safety hazard to the manufacturer, Dansons (Incident Report [REDACTED]). While Dansons initially offered a replacement unit verbally, their customer service department systematically refuses to process or confirm the settlement in writing. They have explicitly lied about their email capabilities to avoid creating a paper trail for this electrical fire. I followed up via a legally recorded phone call on July 22, 2026, and was told to wait for manager [REDACTED] to review the case. It has now been a full week, and Dansons has ceased all communication. I am aware that this spec