Product
Samsung NE63T8111SSAA
Category
Kitchen Appliance
Report number
20260801-5D8FC-2147313052
Ownership age
About 33 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20260801-5D8FC-2147313052. Severity: Incident, No Injury. Product: Samsung NE63T8111SSAA (Samsung 30 inch, 6.3 cubic foot, front control slide in electric range with Wi-Fi, fingerprint resistant stainless steel finish, front mounted control knobs, electric ceramic cooktop, and oven for residential cooking and baking. Manufactured in July 2023 and purchased from Best Buy on November 2, 2023.). Incident: I am reporting a dangerous malfunction involving a Samsung slide-in electric range, model NE63T8111SS AA, serial number 0HEW7DDW701301R, manufactured in July 2023, and used for normal residential cooking. On July 13, 2026, the range turned on by itself without anyone touching or activating the controls and began heating rapidly toward maximum heat. The display flashed bAd LinE. A few hours before this occurred, we had noticed that the clock had reset itself even though the circuit breaker had not tripped. The range was unplugged immediately when it began overheating. Samsung was contacted, and an authorized service appointment was scheduled. I was charged a service fee of USD 140. On July 21, 2026, the authorized technician inspected the range and diagnosed the main electronic control board as defective. He replaced the control board and charged an additional USD 211 for parts and labor. After completing the repair, the technician specifically stated that the range was fixed and safe to use again. Approximately three hours after the technician left, the range turned on by itself again without anyone touching the controls. It rapidly heated toward maximum heat, displayed bAd LinE, and had to be unplugged immediately. The circuit breaker did not trip. The control board replacement had not corrected the dangerous malfunction. Samsung was contacted again. A follow-up service visit was delayed and rescheduled. On July 30, 2026, the same technician returned. After approximately four to five minutes, he stated that he would not perf
Official report number: 20260801-5D8FC-2147313052. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.