SaferProducts incident

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20260815-69B46-2147312382. Severity: Incident, No Injury. Product: Apple Iphone 17 Pro (Iphone 17 Pro deep blue 256 GB). Incident: I have the Iphone 17 pro. I have been having issues with the battery swelling and back glass lifting. The first time I took it in was June 16,2026 to Apple Victoria Gardens. I noticed my phone kept getting really hot and my screen had green lines on it that were appearing and disappearing . So I went in and they inspected my phone. Diagnostics and everything came out fine but they noticed the back glass lifting and that the battery appeared to be swelling. They told me it was good I even came in because it's a hazard. So they told me I needed to get the battery replaced so I did that. Unfortunately, they did not have the part at their location so they ordered it to be at the Apple Pasadena location. I went the very next day, June 17, 2026 and got my phone fixed. They replaced the battery and screen. On August 5, 2026 I had to take it in again because my phone unexpectedly restarted and was not charging once it started back up. Again it felt really hot. I noticed the back was lifting as well again. So again they said they needed to keep my phone and inspect it. I left it there and they came back for it later on that day. They said the back was indeed lifting and had to be resealed because whoever worked on my phone did not seal it correctly at the Apple Pasadena location. I left and I thought that was it. Nope! On August 12, 2026 I am having the same issue again. The back glass is lifting once again. When I got to the Apple Victoria Gardens the lady told me there was a wait. I explained to her my situation and showed her my phone. She went in and spoke to her team lead and t