SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260818-3F511-2147312238. Severity: No Incident, No Injury. Product: Samsung Galaxy S24 (Samsung Galaxy S24 smartphone. It is a premium touchscreen mobile cellular phone, approximately 6.2 inches in size.). Incident: My 20-month-old Samsung Galaxy S24 smartphone experienced a catastrophic battery failure that poses an immediate fire and thermal hazard. The battery swelled so severely that it expanded, completely bursting through the back cover of the device and fracturing the structure underneath the screen.On August 8, 2026, I contacted Samsung support and was issued Ticket #[REDACTED]. A Samsung customer service representative explicitly confirmed to me that this ticket is officially designated and flagged in their system as a "Fire Hazard."Despite Samsung internally documenting that a live lithium-ion fire hazard is sitting in my residential home, the company has committed severe safety negligence. They failed to contact me within their mandatory 24-hour callback window, missed multiple deadlines, and have left this volatile hazardous device in my home for 7 business days without providing a safe hazardous materials disposal container or a replacement path. Furthermore, because the device was purchased through Spectrum and is still under active financing with a remaining balance of $333.00, I am trapped in a financial contract for an unusable, dangerous product.Leaving a compromised, severely swollen battery in a home introduces a severe risk of spontaneous thermal runaway, explosion, and structure fire. Samsung has refused to escalate this emergency or remove the hazard.