SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260818-5D70E-2147312271. Severity: Injury, No First Aid or Medical Attention Received. Product: Hisense 40H4030F4 (It worked fine up until a few days ago half the screen was gray and bouncing then the bottom half that was gray looked perfect and the gray and bouncing moved higher up and then the entire screen went gray it also physically burnt my hand when I touched the side of the tv). Incident: I bought a Hisense 40 inch TV from Walmart online on June 5th of this year a couple days ago it the picture went out and it started bouncing looked gray and had mines the TV sometimes after the initial time that it messed up it started looking perfect along the bottom where it was lines and gray before and then it moved higher up the TV or when I went to take a picture of her for Hisense I touched the side of it and it burnt my hand like it physically burnt my hand so I called them and I started the warranty claimant at first they denied me and said that it was physically damaged even though there's no physical damage to the screen whatsoever the screen looks perfect except for when you're trying to view something on it so when it burnt me I let them know like hey this TV bought me as a fire hazard and I want it replaced well they are making me send it back to have it repaired and that makes me very nervous because what if it happens again or it's in the living room and it blows up you know something it's not a safe TV it doesn't need to be repaired and sent back like it needs to be done away with it is a fire hazard again it burnt my hand just by touching it