SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260819-C596B-2147312210. Severity: No Incident, No Injury. Product: Apple Macbook Pro (MacBook Pro M4 2024 14 inch serial number F57L5WKWN6). Incident: I own a MacBook Pro that has a swollen lithium battery that cracked the touchpad. This is very serious safety issue. The crack can possibly cause a fire, produce chemicals released to the touchpad and possible exposure to sharp glass. I have tried to get apple to repair the device, since a senior apple rep volunteered they have a problem with this model and the swollen battery. I discovered the crack 7 days after warranty was up. The computer has sat on my desk since purchasing the item. It does not travel. It would be impossible for me to crap the "tough glass" that they brag about. Last week I asked for a consideration to fix the defect, since I am a longtime customer. After 7 phone calls, 2 hang ups, a "senior advisor" flat out accused me of cracking the touchpad. I shared with the person they have admitted to a design problem with this product. I am in fear of a fire or chemical spillage from the crack. Apple's solution is charge me $500 to fix a computer I paid $2,000 for, after owning the computer for 12 months. I was disrespected by apple customer service when a service advisor called me on Sunday morning, when I made it clear I would not take a call on the Sabbath. Of course this person was obviously on the other side of the world and did not respect my religious beliefs. I have wasted hours trying to get apple to do the right thing. They are subjecting me to an unsafe product, that they admit has design flaws. This is unacceptable.