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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

KitchenAid KOCE900HSS23

Category

Kitchen Appliance

Report number

20260822-9994E-2147312064

Ownership age

About 20 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260822-9994E-2147312064. Severity: Incident, No Injury. Product: KitchenAid KOCE900HSS23 (KitchenAid 30" Smart Oven+ Combination Wall Oven / Microwave, Model KOCE900HSS23, Serial DD4203877 (manufactured October 2024)). Incident: Product: KitchenAid 30 inch Smart Oven Combination Wall Oven-Microwave, Model KOCE900HSS23, Serial DD4203877 (manufactured October 2024, purchased out of warranty). Description of incident: The unit's shared touch control panel (installed part W10838153, Whirlpool's current replacement part is W11304146) generates phantom ghost touch inputs. The panel scrolls menus and turns both the microwave and the oven heating elements ON and OFF by itself, unattended and repeatedly. This has occurred without anyone in the room. I'm worried this could cause a fire. What I tried: - cleaned ribbon cable connectors with isopropyl alcohol - fully unplugged and reseated the ribbon cable at both ends (panel and control board) - power-cycled via circuit breaker for extended time. None resolved the behavior. I now leave the breaker OFF most of the time and only energize the oven when in use. The oven is not really usable, though, as it turns itself OFF when I want it ON, and ON when I want it OFF. Repair: The only remedy offered is replacing the entire touch panel assembly at my expense ($739.78 part + tax, ordered 8/22/2026). Notably, the installed panel (W10838153, manufactured 2023) has been superseded by a revised part number (W11304146), suggesting the manufacturer is aware of a defect pattern. Requested action: Investigate this defect pattern in KitchenAid/Whirlpool combination wall ovens and evaluate for recall with consumer reimbursement of repair costs.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260822-9994E-2147312064. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.