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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

VOLPAM SP01

Category

Kitchen Appliance

Report number

20260823-7EA67-2147312015

Ownership age

About 10 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260823-7EA67-2147312015. Severity: Incident, No Injury. Product: VOLPAM SP01 (Brand: VOLPAM Model: SP01 Full product name: "Electric Scooter with Suspension, 500W Motor, 28 Miles Range & 22 MPH Speed, Foldable E Scooter with 10" Solid Tire & Dual Brake, Smart APP, Cruise Control, LED Display" Color: Black Frame material: Aluminum Wheel size: 10" solid rubber tires Motor: 500W rear wheel motor Maximum speed: 22 MPH Maximum weight capacity: 264 lbs Number of wheels: 2 Amazon ASIN: B0FPL3LSP7 Amazon Seller: VOLPAM Direct (Seller ID: A11YRD16TQ357K) Purchase price: $349.99 Purchased: October 21, 2025). Incident: I purchased a VOLPAM SP01 electric scooter (500W motor) in October 2025 for use as a personal commuting vehicle. Within months of normal adult use on paved roads, the motor developed a defect producing loud irregular noises during acceleration and braking and losing the ability to reach or maintain speed. The scooter lost propulsion suddenly while in use on a public road. I was fortunate that no vehicle was immediately behind me at the time, as an abrupt loss of speed on a road with active traffic could have resulted in a serious collision. I initiated a warranty claim with the seller (VOLPAM Direct, an Amazon third-party seller). After months of back-and-forth, the seller issued a prepaid return label and I shipped the scooter back in June 2026 in its original packaging for repair. The seller held the scooter for approximately two months with no clear repair timeline. Upon my request for a refund, the scooter was shipped back in August 2026. When it arrived, the scooter was improperly packaged and sustained shipping damage. More critically, an internal wire was found severed creating a serious electrical hazard on a 500W lithium battery-powered vehicle. When I reported this to the seller, they offered to ship replacement wires and $10 in compensation, expecting me to perform electrical repairs on a high-voltage scoot

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20260823-7EA67-2147312015. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.