afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20260824-02D27-2147312012

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20260824-02D27-2147312012. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: MS19DG8500SRAA. Incident: On August 23, 2026, my son heated a ramekin in our Samsung microwave for approximately 15 seconds. When he opened the microwave door, a piece of the glass turntable plate flew out of the microwave and struck his hand, cutting him. The rest of the glass plate remained intact. We do not know exactly when or how the piece broke off, but the plate had not previously been cracked, dropped, or damaged, and the microwave was being used normally. The microwave is practically new - it was manufactured in February 2026 and purchased in May 2026, making it only about three months old at the time of the incident.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20260824-02D27-2147312012. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.