SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260824-B144E-2147311980. Severity: Incident, No Injury. Product: Samsung S25 plus (Device model Samsung Galaxy S25+ 256GB in Silver Shadow [REDACTED]). Incident: Starting in July 2026, my Samsung Galaxy S25 plus started overheating and gets extremely hot and I can not touch it or use it. It started doing this more frequently until Around August 10, 2026, I tried to call Verizon as they are who I got the phone from August 13th 2025. I had a hard time reaching them due to their chat not working and their AI on the phone would not connect me to a person. I was finally able to reach a person On August 16, 2026 and was told my warranty had lapsed on August 14, 2025 even though I had been trying to reach Verizon since August 10, 2025 They said that since I had activated the phone on August 14 2025, they said I needed to add a 3rd line to my account and get another phone. I told them I did not need or want a 3rd line as I did not need it and could not afford for my bill to go up. They finally sent me to [REDACTED] who said I did not have insurance and transferred me back to Verizon. I was cut off. I called again on August 17 and a supervisor said she would request I receive a new phone and would call me back the next day at noon. The next day at 1:00 pm, she finally called and said it was going to take 48 more hours and she would call me back and she did not. August 18, 2026, I did a chat with Samsung and a case number was created and I was told that someone would call me within 24-48 hours. They did not. I called back on August 21, 2026 and talked to a lady who said the department that was handling my case would call me back. They have not. I explained that I am the sole caregiver for my husband who is a heart patient and that I needed my