SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260824-E890E-2147312001. Severity: Incident, No Injury. Product: Scentsy 1112-23134 Cream Tulip Lampshade Warmer (Product Class: Electric Wax Melt Warmer Manufacturer: Scentsy, Inc. (Meridian, Idaho) Model Number: 1112-23134 (Bronze Broad Base) Product Name: Cream Tulip Lampshade Warmer). Incident: The electrical socket on the plug-in wax warmer suffered a severe manufacturing defect/electrical short during standard operation. The failure generated excessive heat that actively melted the metal and plastic base of the lightbulb inside the unit, creating an immediate fire and safety hazard. Use of the product had to be permanently discontinued to prevent a household fire. The manufacturer was contacted directly under Ticket #[REDACTED]. The manufacturer verified the product's identity and the severe safety failure but refused to properly honor their Lifetime Safety/Replacement Warranty. Instead, they demanded that I physically destroy the safety evidence (by cutting the power cord) in exchange for an inadequate 18-dollar clearance credit that fails to replace the utility or class of the defective full-size warmer. I retained the intact physical evidence for federal safety review.