SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260824-F28C1-2147311988. Severity: Incident, No Injury. Product: JennAir JJW3430WS02 (Electric JennAir Wall Oven). Incident: I have a JennAir(Whirlpool) wall oven that is approximately 10 years old. The control board has failed twice sine I purchased it new. Most recently, my family and I awoke early in the morning to discover the oven had turned on broil during the night at some point and heated up, surprisingly it didn't catch fire although it seemed to have been heating for a very long time and our kitchen was smoky. I turned off the breaker and allowed the oven to "reset", upon powering it back on it was fine for a little while and then turned on broil again. I called JennAir customer service, they seemed concerned and told me to leave the breaker off to the appliance and that they would send sent out a technician at no charge to repair the oven, as they reviewed that I had multiple problems with the oven during the time I owned it. They sent out the local JennAir dealer who charged me $150 as soon as they showed up, before looking at the appliance. The technician said JennAir was paying for the labor to look at the oven but not the service charge. The technician confirmed the control board was faulty and the oven turned on by itself when he powered it up by turning on the breaker. Notes were made and he said he would send the findings to Jennair. He turned the breaker back off and left. I called Jennair and they said they never got the notes, I called the service provider and they forwarded the email they had sent to Jennair with all the service notes on the day of the inspection. I called Jennair a few days later and they said that the part was no longer available and my oven couldn't be fi