afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung SM-S921U

Category

Electronics

Report number

20260829-0B5BE-2147311796

Ownership age

About 70 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260829-0B5BE-2147311796. Severity: Incident, No Injury. Product: Samsung SM-S921U (Samsung Galaxy S24 cell phone). Incident: Product: Samsung Galaxy S24 Retailer: TMobile Incident Type: Fire - thermal Runaway I am reporting a serious safety hazard involving my Samsung Galaxy S24. The device caught fire and was destroyed. This was not due to misuse, damage, or external force. The phone ignited spontaneously and posed a severe fire risk. I am a 65yearold consumer, and this incident created a dangerous situation in my home. TMobile refused to replace or credit the device, and I am still being billed for it despite the fact that it no longer exists. This is a clear manufacturer defect and a thermalrunaway event similar to other Samsung incidents reported to the CPSC. I am requesting that Samsung investigate this hazard, provide a replacement or reimbursement, and ensure this defect does not harm other consumers. Please treat this matter as urgent.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20260829-0B5BE-2147311796. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.