SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260831-755C9-2147310740. Severity: No Incident, No Injury. Product: Samsung WA55A7300AE (This is a Samsung top-loading washing machine, product number WA55A7300AE/US.). Incident: I was running a load of laundry in my Samsung WA55A7300AE/US washing machine when the control panel became so hot it started to melt the plastic display on the control panel. I thought it was a finger print smudge but in fact it was the plastic melting. It was incredibly hot to the touch and getting worse, so I unplugged the machine before it could catch fire. This occurred on 22 August 2026. On 24 August I reached out to Samsung and requested a warranty repair. While my product was out of warranty by 1-2 years, I noticed that the model and serial number were included in a previous recall for control panel replacement. I had previously had new software installed on the control panel by a technician during the initial recall period. A service ticket was opened under [REDACTED] but was closed later that day once Samsung realized the machine was out of warranty and that it was likely a recall claim. A new internal ticket was created and passed to the Risk Management department for decision. On 28 August and 31 August I contact Samsung customer care but the representative was unable to assist me as the ticket was in a different department (risk management) and they were unable to provide a phone number for that department. A note was made each time in the internal system documenting my request for follow-up and the representative stated someone would reach out to me as soon as possible. I have yet to be contacted.