Product
Samsung NE63T8111SS
Category
Kitchen Appliance
Report number
20260831-F5EF2-2147310781
Ownership age
About 47 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20260831-F5EF2-2147310781. Severity: No Incident, No Injury. Product: samsung NE63T8111SS (The product is a Samsung Freestanding Electric Range (Stove/Oven combo) with a stainless steel and black finish. It features a smooth ceramic glass cooktop with 5 heating elements and front-mounted control knobs. The appliance operates on a 240V electrical connection. The primary safety issue involves the manufacturer-provided plastic knob safety locks (the official recall remedy), which are meant to prevent accidental activation but are easily bypassed and removed by a toddler.). Incident: I am filing a formal safety complaint against Samsung regarding my electric range model NE63T8111SS/AA (Serial Number: 0HEW7DCRB06160Y). This specific appliance model is subject to an official federal safety recall due to severe, documented fire hazards caused by accidental knob activation.Samsung recently sent me their official remedy, which consists of plastic knob safety locks. This corrective action has completely failed to secure the appliance. My 18-month-old daughter can easily remove, open, and bypass these plastic locks, leaving the burner knobs fully exposed to her touch. This failure creates an active, imminent, and extreme fire hazard, as well as a severe risk of burns and injury to my toddler.In addition to this safety hazard, the appliance is mechanically malfunctioning: one burner has failed completely after only 4 years of use, and the remaining control switches are operating defectively.When I contacted Samsung Customer Support to report that their official recall safety remedy failed to protect my child, they refused to send a technician unless I paid out-of-pocket, citing that my commercial warranty had expired. As a low-income household with no financial resources to pay for a private technician, it is highly negligent for Samsung to demand payment to resolve a critical, active fire risk caused by a defective remedy on a recalle
Official report number: 20260831-F5EF2-2147310781. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.