SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260909-80BB9-2147310338. Severity: Incident, No Injury. Product: Samsung NE63B8611SS (Samsung slide-in convection oven/range model # NE63B8611SS). Incident: I am reporting a serious overheating incident involving a Samsung range, model NE63B8611SS. While using the oven normally to cook a frozen pizza, the oven experienced an uncontrolled overheating event. Within approximately two minutes, the pizza went from frozen to severely burned and the heat was sufficient to ruin my pizza stone. During the incident, the range displayed a C-21 error code. The oven could not be shut down normally using its controls and appeared to continue heating. I ultimately had to turn off the range at the electrical breaker to stop the event. This incident is particularly concerning because the oven has had ongoing temperature-regulation problems. Prior to this incident, I frequently had to manually adjust the oven temperature approximately 2030 degrees higher or lower because it did not reliably maintain the selected temperature. I reported the incident to Samsung. Samsung sent a technician to inspect the range. The dangerous overheating behavior did not recur during the technician's visit. Samsung subsequently concluded that the incident was caused by grease or food residue in the oven and closed the case. I dispute that conclusion. There was some ash/residue on the bottom of the oven from a previous cleaning, but that does not explain the abnormal behavior of the appliance: the extremely rapid overheating, the C-21 error code, the oven's longstanding inability to maintain temperature or, most importantly, the fact that I could not stop the oven using its controls and had to disconnect power at the circuit breaker. I repeatedly asked Samsung to expl