SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20260912-FAFB3-2147310118. Severity: Injury, No First Aid or Medical Attention Received. Product: Kitchenaid KODE500ESS (The KitchenAid 30" Double Wall Oven is a 30-inch electric built-in double convection wall oven). Incident: After cooking in our KitchenAid double oven for approximately 2030 minutes, we suddenly heard an extremely loud bang that sounded like a gunshot. We discovered that the glass inside the lower oven had spontaneously shattered. Glass was not only scattered throughout the inside of the oven, but had also blown out across our kitchen floor. This was particularly concerning because there were children nearby, and the pieces of shattered glass were still extremely hot. Someone could have easily been cut or seriously burned. When I contacted KitchenAid, I was not initially asking for replacement parts or demanding that they repair the oven. My primary concern was reporting what I believe is a serious product safety issue so that the incident would be properly documented and, where required, reported through the appropriate safety channels. Instead, I was told that because the oven is approximately four years old, it is out of warranty and that any burns caused by the hot glass would essentially be my responsibility. I found that response extremely concerning. Whether an appliance is under warranty should have nothing to do with whether a potentially dangerous product failure is taken seriously and documented as a safety complaint. Tempered oven glass should not suddenly explode during normal cooking and send hot pieces of glass across a kitchen floor. Fortunately, no one was seriously injured, but children were nearby and the potential for injury was very real. My concern is bigger than replacing a piece of glass. I want KitchenAid/Whirlpool to formally document and investigate th