SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20260923-58139-2147309291. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Frigidaire Model Number FCRG3052BS. Source model text: Frigidaire 24" Front Control Built-In Tall Tub Dis. Incident: Product Information: Manufacturer: Frigidaire / Electrolux Model Number: FFCD2413US8BAge of Product: 4 Months Old (Installed in a newly constructed Smith Douglas home)Service Ticket Number: [REDACTED] Description of Hazard: During a standard washing cycle, the dishwasher's internal spray arm detached from its assembly and fell directly onto the exposed electrical heating element at the bottom of the tub. The plastic spray arm immediately melted, fusing tightly onto the heating element and the bottom liner of the appliance. This failure caused an immediate toxic smoke hazard, filling the kitchen and home with heavy plastic fumes, and presenting an active structural fire risk. An authorized manufacturer technician ([REDACTED]) inspected the unit and explicitly deemed it unrepairable due to the extensive thermal damage and fused plastic pieces attached permanently to the bottom of the machine. The manufacturer has been notified via service ticket [REDACTED] but has failed to remediate this safety hazard or issue a product buyout after more than two weeks. Because this represents a severe manufacturing or design defect where a component can detach mid-wash and make direct contact with a high-heat element, this model poses an unmitigated fire and smoke hazard to consumers.