Product image pending

We track images separately from defect reports.

Vacuum Cleaner

Roborock S7 Max Ultra

1 source-linked failure report. Most reported: Robot stopped working with Error 13 at exactly 24 months. Typical failure around 2 yr.

Reliability signal — · Insufficient data · data confidence Very Low

1 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

—

1 confirmed failure report · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue: Robot stopped working with Error 13 at exactly 24 months
Typical first failure: 2 yr; Median of confirmed reports with timing
Median repair cost: —; Reported costs only · market varies
Highest reported repair: —; Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

Robot stopped working with Error 13 at exactly 24 months1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

Failure reports

View →

Median repair cost

—

Still recommend

% repaired

100%

% mfr warranty

% extended warranty

—

% support helpful

Use these reports as a risk signal, then check current listings before you buy.

Search this model on Amazon

As an Amazon Associate, After Warranty may earn from qualifying purchases.

What breaks?

What breaks? · reports

Robot stopped working with Error 13 at exactly 24 months

Mainboard (replaced during repair)

24 months

Retailer reviewIndexed Oct 9, 2026Source-linkedVerify source — Trustpilot review

[Translated from German] Trustpilot review of Roborock by J.W. (2026-02-21). S7 Max Ultra developed first faults at exactly 23 months and fully stopped with Error 13 at 24 months (warranty end). No goodwill offered. Repair required overseas payment fees; first return shipped back still defective after ~6 weeks; second claim succeeded after ~2 months with mainboard replacement and loss of all maps.

UnverifiedEvidence ★★★☆☆Not under mfr warranty

View report details

Months until failure

24 months

Repair cost

Not stated

Repaired

Yes

Manufacturer warranty

Extended warranty

Not stated

Support helpful

Would recommend

AI extraction confidence

94%

Verification status

Unverified

Evidence quality

★★★☆☆ (3/5)

Discussion

Compare nearby models

Similar products

Bissell CrossWave Compare with this model →

Bissell Little Green 1400B Compare with this model →

Bissell Pet Finder Compare with this model →

Stay ahead of failures

Notify me about this model

Get an email when a new source-linked failure report is published for the Roborock S7 Max Ultra.

Contribute signal

Had a failure with this model?

Add your experience and help future shoppers understand what happens after the warranty.

Submit your experience