Repeated motor/suction failures; replacement also defective; refund refused
["Suction motor","Dirty-water tank sensing","Charging contacts"]
10 months
Source-linkedVerify source — Amazon reviewAmazon.de 1-star review by C. Chlebowski (title: "Leider nicht sehr haltbar und schlechter Kundenservice"; Verified Purchase; English paraphrase). First suction/motor fault at ~10 months (motor repaired). Second similar fault at ~17 months; loaner/replacement also failed (dirty-water tank error). Tineco later refused a new unit and offered only ~50% refund for usage.
Mfr warrantyView report details
Repeated motor/suction failures; replacement also defective; refund refused
["Suction motor","Dirty-water tank sensing","Charging contacts"]
10 months
Months until failure
10 months
Repair cost
Not stated
Repaired
Yes
Manufacturer warranty
Yes
Extended warranty
Not stated
Support helpful
No
Would recommend
No
Confidence
94%
