Sony WH-1000XM4

Best Buy 1-star review by Drew (title: "Great performance with poor quality."; owned 1.5 years). Right ear-cup swivel joint broke and retaining clip sprang loose; Sony called it physical/cosmetic damage not covered.

Best Buy 1-star review by fiddle22 (title: "Beware - Not Worth the Investment"). Office-only use for under 6 months; right ear-cuff joint plastic snapped and continued disintegrating until unwearable; Sony refused warranty as physical damage.

Best Buy 1-star review by DecentShow (title: "Buy a warranty"; owned 1 year). After about 18 months ANC randomly and loudly screeched at max volume for ~30 seconds.

Best Buy 1-star review by Unfortunatelybad (title: "Broke, no help"). Broke in one week; customer support would not help.

Best Buy 1-star review by Juls (title: "Disappointed"). Noise cancelling on the right side failed not long after purchase and began making weird beeping noises.

Best Buy 1-star review by AndrewO (title: "Fire hazard! Do not buy!"; owned >2 years). While charging after Geek Squad protection ended, headphones smoked and melted; reviewer reported photos.

Best Buy 1-star review by Jackson (title: "Save your money"; owned 6 months). Stopped working properly after a few months with whirring/wheezing sound; no insurance; hoping manufacturer warranty helps.

Best Buy 1-star review by AndreaW (title: "Stay away"; owned 9 months). Broke at twist point within a year due to poor quality; company wanted about $100 to fix.

Best Buy 1-star review by Ripoff (title: "Not happy..."; owned 6 months). Charging problems then charging port melted; would not recommend.

Best Buy 1-star review by DanV (title: "Waste of Money"; owned 11 months). Hinge on one ear cuff broke while folding as designed; Sony support would not cover craftsmanship/design failure.

Best Buy 1-star review by Aspen (title: "Do Not Buy! Manufacturer Faulty Part"; owned 5 months). Right hinge broke while putting headphones on while standing; Sony classified as cosmetic/physical damage so repair costs fell on owner.

Best Buy 1-star review by Josh (title: "Beware: A Very Expensive Paper Weight"; owned >2 years). Two pairs both stopped turning on/charging after about a year; only work via headphone jack without ANC/buttons; hard resets failed.

Best Buy 1-star review by BardicDiceRoller (title: "Sony Does NOT cover physical defects. Only a year."; owned 1 year). Plastic rotator failed after careful desk/case use; headset side detached; Sony treated as uncovered physical damage.

Best Buy 1-star review by PaulAusTX (title: "Beware of cheap plastic and terrible support."; owned 8 months). Plastic U-clip holding right ear cup failed during normal removal; Sony refused replacement as "physical damage" despite no drops.