Leak
Computers (Equipment and Electronic Games) (557)
6 months
SaferProducts.gov consumer incident report 20260511-621EB-2147319500. Severity: No Incident, No Injury. Product: Acer Acer Nitro V 16 AI (An Acer Nitro V 16 AI 16" WUXGA IPS 180Hz Gaming Laptop, AMD Ryzen AI 5 240 processor, nvidia geforce rtx 5050 with 8gb gddr7 vram, 16gb ram, 512gb pcie gen 4 ssd, obisdian black). Incident: Acer returned a laptop after repair that was documented by chat support as having gotten a motherboard replacement, bottom case replacement, and top case replacement. But when I got the laptop, it said they only updated the bios and tested it and that no issues were found. The laptop is now emitting a sweet, alost nail polish like odor which is causing headaches. An Acer supervisor over the phone advised me to ship this potentially hazardous device (if the battery is damaged like it seems like it is) through standard [REDACTED] against federal safety regulations. They also told me that the battery wasn't leaking, that they "know how batteries work," and that they could "see" about getting it shipped in different packaging. Also, they didn't acknowledge that the chat support worker lied about my laptop being repaired.
UnverifiedEvidence ★★★★☆View report detailsHide report details
Leak
Computers (Equipment and Electronic Games) (557)
6 months
Months until failure
6 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)