Overheating
Telephones or Telephone Accessories (550)
19 months
SaferProducts.gov consumer incident report 20260518-B6715-2147319106. Severity: Injury, No First Aid or Medical Attention Received. Product: Apple 15 pro max. Model MU693LLA (Cell phone). Incident: I am reporting a defective Apple iPhone that has overheated since the day it was purchased and has progressively worsened over time. The device becomes extremely hot during normal use, including texting and browsing, and has caused burns to the tips of my fingers. The phone also experiences significant battery drain accompanying the overheating. I contacted Apple shortly after purchase to report the issue, and there should be documentation of that complaint. Despite this, the issue was not resolved and Apple has since declined to provide a remedy. This is a serious safety concern, as a consumer device should not cause physical injury during normal use. I am reporting this to document the hazard and prevent harm to others. Apple Case Number: [REDACTED]
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Overheating
Telephones or Telephone Accessories (550)
19 months
Months until failure
19 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
84%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)