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Electronics

Apple Smart phone

1 source-linked failure report. Most reported: Electrical shock / short. Typical failure around 4 mo.

Reliability signal — · Insufficient data · data confidence Very Low

1 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

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1 confirmed failure report · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue
Electrical shock / short
Typical first failure
4 mo
Median of confirmed reports with timing
Median repair cost
—
Reported costs only · market varies
Highest reported repair
—
Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

  • Electrical shock / short1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

4

Failure reports

1

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Median repair cost

—

Still recommend

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% repaired

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% mfr warranty

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% extended warranty

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% support helpful

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What breaks?

What breaks? · reports

Electrical shock / short

Telephones or Telephone Accessories (550)

4 months

Government / agencyIndexed Oct 16, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20190506-7A3F3-2147381171. Severity: Injury, No First Aid or Medical Attention Received. Product: Apple Smart phone (The product is a smart phone iPhone. Similar to the ones in all publications.). Incident: I purchased a new Smart phone at our local Verizon Store located in Pittsford Place, Monroe Avenue, Rochester, New York 14618. When I went to charge the battery the plug when removed from the electrical socket was extremely hot. I went to plug it into another room's socket when I received a shock from the smart phone surface. I brought it back to the Verizon store and explained what had happened. They told me they could replace it for another smart phone but I was worried it might be a problem with that model. I suggested they report my complaint to the CPSC under Section 15. They told me they never heard of the CPSC and had to way to do it. I previously called the toll free number to report this incident. It was suggested I contact this division and write up what happened to me. I don't know what else I can add to this report.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

4 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

88%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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