Electrical shock / short
Telephones or Telephone Accessories (550)
4 months
SaferProducts.gov consumer incident report 20190506-7A3F3-2147381171. Severity: Injury, No First Aid or Medical Attention Received. Product: Apple Smart phone (The product is a smart phone iPhone. Similar to the ones in all publications.). Incident: I purchased a new Smart phone at our local Verizon Store located in Pittsford Place, Monroe Avenue, Rochester, New York 14618. When I went to charge the battery the plug when removed from the electrical socket was extremely hot. I went to plug it into another room's socket when I received a shock from the smart phone surface. I brought it back to the Verizon store and explained what had happened. They told me they could replace it for another smart phone but I was worried it might be a problem with that model. I suggested they report my complaint to the CPSC under Section 15. They told me they never heard of the CPSC and had to way to do it. I previously called the toll free number to report this incident. It was suggested I contact this division and write up what happened to me. I don't know what else I can add to this report.
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Electrical shock / short
Telephones or Telephone Accessories (550)
4 months
Months until failure
4 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)