BLU BLU VIVO Xi+

SaferProducts.gov consumer incident report 20200510-E3489-2147372434. Severity: Incident, No Injury. Product: BLU BLU VIVO Xi+ (BLU VIVO Xi+ cellular telephone handset). Incident: I purchased a BLU VIVO Xi+ cellular telephone handset on approximately 11/2019. It comes equipped with a fingerprint reader for security purposes to lock and unlock the handset. Approximately 3 weeks ago the battery started losing it's charge within a matter of hours and the fingerprint reader stopped functioning. While trying to unlock the phone using the non-functioning fingerprint reader, I noticed that it was extremely hot to the touch. You cannot touch the handset reader button for longer than 2-3 seconds without burning yourself. I contacted BLU Customer Service on 4/27/2020, Case number [REDACTED], explaining the issue and received an email response from BLU saying that the only way that they would check the problem with the phone is if I returned the phone to them with the original slaes receipt, which I cannot locate. I consider this BLUE VIVO Xi+ handset to be an extreme fire hazard and would like CPSC to investigate.