Fire / ignition
Stereo or Hi-fi Components or Accessories (546)
2 months
SaferProducts.gov consumer incident report 20190613-5D4A5-2147380438. Severity: Incident, No Injury. Product: Craig electronics CMA3602 (Craig electronics bluetooth speaker model CMA3602). Incident: While the Craig electronics bluetooth speaker (model CMA3602) was plugged in and charging, leaning on my couch, the unit burst into flames and started burning the couch, and burning papers that were on the couch. It's a good thing I was home and had a fire extinguisher. The company asked if I still had my receipt and if I used the charger that came with it. No receipt for the unit anymore (a couple of months old) and don't have a receipt for the couch that burned either. I do have a video of the burst into flames off a security camera, as well as pictures of the burned up unit once I got it out of my house. Company (Craig) doesn't seem interested in replacing my couch. Store of purchase already gave me a refund, and I left the products with them. A good possibility had I not been home, I wouldn't have a home to go to!!
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Fire / ignition
Stereo or Hi-fi Components or Accessories (546)
2 months
Months until failure
2 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)