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Electronics

Dell XPS15

1 source-linked failure report. Most reported: Fire / ignition. Typical failure around 2.3 yr.

Reliability signal — · Insufficient data · data confidence Very Low

1 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

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1 confirmed failure report · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue: Fire / ignition
Typical first failure: 2.3 yr; Median of confirmed reports with timing
Median repair cost: —; Reported costs only · market varies
Highest reported repair: —; Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

Fire / ignition1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

Failure reports

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Median repair cost

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Still recommend

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% repaired

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% mfr warranty

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% extended warranty

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% support helpful

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What breaks?

What breaks? · reports

Fire / ignition

Computers (Equipment and Electronic Games) (557)

27 months

Government / agencyIndexed Oct 18, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20200112-5788E-2147375450. Severity: Incident, No Injury. Product: Dell XPS15 (Dell XPS15 Service Tag CMTNLH2). Incident: On Dec. 8th, 2019 my Dell XPS 15 laptop exploded, damaging my dining room table. The computer was on the table, charging. No one was in the house at the time (my husband was in the front yard). We noticed a strong electrical smell when we entered the house and discovered the computer had exploded. I had not any issues with the computer prior to this. I have since discovered that Dell has had other instances with the XPS 15 battery. (https://[REDACTED]) I am concerned that a recall has not been issued for this laptop. Had the computer been on a soft surface I'm sure there would have been a large fire, given the damage that my table suffered. I have not yet returned the computer to Dell - they were extremely slow in responding and I only heard from them last week.

UnverifiedEvidence ★★★★☆

View report details

Months until failure

27 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

84%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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