Doggy Spout Silver

SaferProducts.gov consumer incident report 20260629-F697D-2147314713. Severity: Incident, No Injury. Product: Doggy Spout Silver (Silver 4 liter Doggy Spout pet water filtration fountain bowl made by Kitty Spout). Incident: Lithium ion battery exploded from the Doggy Spout by Kitty Spout. It has left a hole in my ceiling from a part that shot through the ceiling. It has also left a large burn on my flooring and soot all over from the debris. Thankfully my dog was not near it when it exploded but she did walk through the soot. (07/27/2026) Since reporting this event, the manufacturer added a comment to the report stating they �have not been provided access to the product." I have received several emails stating they are looking for a local inspector after I had told them I dont feel comfortable shipping an exploded battery nor do I want to release the only proof I have. It has been a month since this incident has occurred and they have yet to issue a refund for this product stating �we�re working on it� Additionally they noted they are working on a solution at leadership level however I have heard nothing and have provided them with quotes for damage and the fire department dispatch report.