Fire / ignition
Telephones or Telephone Accessories (550)
6 months
SaferProducts.gov consumer incident report 20210514-320F0-2147364146. Severity: Incident, No Injury. Product: Google Pixel 4a 5G G6QU3 (Pixel4a5G UW 5GmmWave & Sub-66-2" Model G6QU3 UPC 193575011960 Dimensions128 GB Just Blackchargingcable used 18W USB-C poweradapter,and chargingcablestandard issueFCC ID A4RG6QU3 Software Version: RD1A 200810.021.B3 SKU: GA01945_US). Incident: I purchased a Google Pixel4a phonein December2020 directlyfromVerizon. IWhat's theserial number / IMEI number ofyour device?[REDACTED] Where did you purchaseyour device?(country)? United States Wereyou usingthe originalcharger thatcame with your device?Yes Did you buyyour devicefromthe Google Store?If not,could you tell us whereyou gotyour devicefrom? Verizon Location Code: N832501 purchased on 11/16/2020Istarted getting"device over-heating" notifications two monthsago {March 2021] which concernedmeas mylast Google Pixel XLcaught on fire when I was in Santa Clara, CA [August of2019- which Googleimmediatelyreplaced w/o warrantyimplications]. The smell/sound ofa burning phoneis not oneyou forget.When yourcell phonecatches on fire, it's traumatic.Yourcell phoneiskeptso closeto your bodyall day,every day,and at night, it's on your nightstand, right nextto your bed -whileyou sleep...in your home, whereyour loved onesalso are asleep. My batterywasatapproximately15%atthetimeas itwas in theevening. I pluggedmy device into mycharger. The device overheated almostimmediately. I recognized the burningsmell rightaway becausemy Google [REDACTED] also caught on firein August2019 whileI was in California. [A burningcell phone hasavery uniquesmell]. I quickly pulled thecharger out of the portal - itwas super hotand burnedmyfingersa bit. That's when smokecame outand thescreen was totally dark. ThankfullyI wasn'tsleeping! I tried to contactgooglevia"chat" becauseIcan'tcall themand therep. wantedmeto turn the device on to gettheIMEI#. I refused, telling himthatI was frightened to tryto turn th
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Fire / ignition
Telephones or Telephone Accessories (550)
6 months
Months until failure
6 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)