Google Pixel 5a Google Pixel 5a

SaferProducts.gov consumer incident report 20230310-5F570-2147348842. Severity: Injury, Seen by Medical Professional. Product: Google Pixel 5a Google Pixel 5a (Google Pixel 5a Li ion powered cell phone. (date of mfgr 2022. Product licensed in USA and Japan only). Incident: Google Pixel 5a cell phone purchased new from Amazon July 2022. Phone had overheating problems with fumes right away. Google said phones purchased from Amazon have no new phone warranty (a known untruth). Overheating and other phone anomalies reported over a dozen times. No reply from Google. Asked for escalation to supervisory staff a dozen times regarding safety issues- no replies. On March 10, 2023 while contacting Google regard phone overheating, phone got so hot melted cover over battery (non-removable battery) during chat session with Google service center. I asked for immediate escalation to supervisor and to report thermal runaway in progress and was ignored. Asked for chat logs to be forwarded to my email ([REDACTED]) and escalation and both were denied and they have refused to acknowledge any further contacts today which have been six in number. This apathy is typical for Google who clearly believes they are untouchable.