GoTrax (AKA: GoLabs, Go Trax, GoLabs, Inc.) GOTARX GKS LUMIOS Electric Scooter

SaferProducts.gov consumer incident report 20220103-2478B-2147358193. Severity: Injury, No First Aid or Medical Attention Received. Product: GoTrax (AKA: GoLabs, Go Trax, GoLabs, Inc.) GOTARX GKS LUMIOS Electric Scooter (GoTrax GKS Luminos eScooter for kids (blue) ordered via Amazon and delivered 12/23/21. Assembled, charged and operated exactly as described in the manual. This is horrifying that my son thinks his gift from Santa was "like a bomb" and he had just gotten off the scooter. We were about to leave the house when the smoke caught my attention and then the alarm went off. I purchased via Amazon and the Brand name is GoTrax but I think this might be a shell company for Tao Motors based in YongKang, Zhejiang, China. I call and email them however it just keeps telling me that due to covid they are "busy" and will contact me in 1-3 days which is what everyone else seems to say on the BBB search I did. Parents NEED to know the danger these pose to their family's safety and property. *Amazon* link used to purchase: https://www.amazon.com/dp/B08NPCLJS5?psc=1&ref=ppx_yo2_dt_b_product_details *Go Trax* company website (Carrolton, TX USA): https://gotrax.com/products/gks-lumios-electric-scooter-for-kids?variant=32115945701491 Company President: [REDACTED], President Possible phone numbers might also include: (844) 446-8729, 1 (888) 908-3816, 1-844-4GO-TRAX *Tao Motors* (located in YongKang, Zhejiang, China) I think may own the whole company. Here is the contact page of their website: https://taomotor.com/support/contact/ Says Corp headquarters (also listed as Carrolton, TX USA) and I see they do some assembling in Canada. *BBB Profile* (Rating F): https://www.bbb.org/us/tx/carrollton/profile/electric-scooter/gotrax-0875-91014657 Summary of BBB Report states: "CURRENT ALERTS FOR THIS BUSINESS Pattern of Complaints: On May 24, 2021, BBB became aware of a pattern in consumer complaints regarding the marketplace behavior of this company, Go Trax. Specifically, BBB has r