Fire / ignition
Batteries (884)
58 months
SaferProducts.gov consumer incident report 20140217-DCB63-2147447189. Severity: Incident, No Injury. Product: HP Mini 1035NR (Product with the problem i experienced is a factory supplied battery included with a HP Mini 1035nr netbook computer. Computer serial # CNU850526S part # FT313UA#ABA. The battery appears to be series # HSTN-DB80. There is a label with barcode and letters/numbers displaying CT 6AJHB03BBWUKUM. Date code 9508C4. I remember hearing in the past tha similar hp netbook computers were subject to a recall for baterries that had same similar symptoms. This computer/battery was not subject to that recall but perhaps that recall should be expanded to include this model... I have pictures to include with this report but the website will not work with my [REDACTED] to upload them. Please provide me an email address and i will attach them to email.). Incident: I was using my HP mini 1035nr netbook computer to play music files while i was doing things around the house. The battery was discharged so i plugged the computer in to the factory supplied charger. About 2 hours later i went to pick up the computer and bring it upstairs so i could continue listening to music. When i unplugged it from the charger, it shutdown immediately. When i picked it up the bottom of the computer was too hot to hold and i noticed that the battery had bulged out. I took the computer outside incase it caught fire or leaked battery acid and got a pair of gloves and immediately removed the battery from the computer and noticed that the burst battery had also broken the computer case/latch where the battery attaches to it. I contacted hp customer care and after almost an hour on the phone and several transferred calls, i was finally told that the computer is obsolete and should be replaced anyways, and that hp would not support the product in any way even considering that it was a product safety issue. I asked to speak with a manager and the person on the phone began arguing with me a
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Fire / ignition
Batteries (884)
58 months
Months until failure
58 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
84%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)