Microsoft Surface Pro 4 Surface Pro 4

SaferProducts.gov consumer incident report 20200430-22C37-2147372634. Severity: Incident, No Injury. Product: Microsoft Surface Pro 4 Surface Pro 4 (Internal battery for the Microsoft Surface Pro 4 computer.). Incident: My Microsoft Surface Pro 4 started showing a light brownish/yellowish tinge on the left side of the screen in mid-March 2020. Believing it had something to do with the Surface Pen which is magnetically mounted in approximately the same area, I removed the pen. I noticed the screen issue getting worse over the next couple of weeks, and then noticed the screen itself beginning to bulge from its fame as well as increased heat while the computer was on. I started looking for a solution on the Microsoft Support site to see if anyone else had sought input for the problem. It turns out that a number of people have posted in the Microsoft Community pages regarding a bulging battery. Same model, same issues, with a concern about overheating and possible battery explosion. It seems various offers have been made by Microsoft, none of which really address what appears to be a design/production issue. They offer either a refurbed model, or an upgraded model, often for a fee of several hundred dollars, although it seems a few people have not had to pay anything for a replacement. In my case, I called their support team, and was offered a similar model for $450. I responded that I didn't think I wanted to give them more money for a unit which may eventually have the same issues. (I've since chosen to purchase a different computer from another company.) My Surface unit was used approximately every other day and on weekends as my personal computer. It was not an everyday work computer, so never saw continued heavy usage. Here's a link to the Microsoft Community where the Surface Pro 4 batte

SaferProducts.gov consumer incident report 20200810-5BB2D-2147370585. Severity: Incident, No Injury. Product: Microsoft Surface Pro 4 Surface Pro 4 (Microsoft Surface Pro 4, Intel I5-6300U CPU, 8GB RAM, 256 GB Solid State Drive.). Incident: The product is a Microsoft Surface Pro 4 tablet computer. I noticed what looked like burn marks on the left, right and bottom of the LCD screen and as I was adjusting the "kick stand" (a leg in the rear of the tablet that allows you to adjust the screen to varying angles for viewing) so that I could be sure it wasn't a reflection I felt and heard the kick stand scrape the rear of the tablet. Upon inspection I found that the rear panel of the tablet was swollen outwards and it was at this time I also noticed the tablet screen was swollen outwards. Upon research of this issue I came across numerous upon numerous complaints from other users of this tablet, the tablets issued before this one and the tablets issued after this one that have the same issue. The issue is that the lithium-ion are expanding. Microsoft support reported to me that "we" users should discontinue use of the tablet computer because of risk of fire and/or explosion, however, Microsoft's own document entitled "Caring for your Surface battery" say's and I quote "Battery expansion from deterioration does not present a safety concern and is most often caused by the formation of non-flammable carbon dioxide (CO2) gas.", the next sentence say's and I quote, " If you have a device where the battery has expanded visibly beyond the mechanical enclosure, we recommend you stop using the device. You should handle the device with caution to prevent putting pressure on or risk puncturing the battery cell. If you need assistance, contact us and work with a Surface Support Advocate." Since this battery is enclosed without

SaferProducts.gov consumer incident report 20210629-C9102-2147363222. Severity: Incident, No Injury. Product: Microsoft Surface Pro 4 Surface Pro 4 (Microsoft Surface Pro 4 512GB, 16MB RAM, intel core i7 purchased in january 2018 Product ID: 00330-62899-68046-AAOEM Device ID: 4F294BBD-CC3A-4336-BF92-A9CD1C449269 Processor: Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz 2.21 GHz Device Name: DESKTOP-UOEO1GJ). Incident: I have a Microsoft Surface Pro 4 tablet/labtop 2 in 1. It is intel I-Core 7, 16 RAM, 512 GB memory. It was purchased January 15, 2018. For a long while back I noticed that sometimes it would not start-up and I had to connect it to different wall outlets until it started, or wait a while. I never thought much of this until I have started researching issues once other things started happening. Sometime in 2020 my screen had color issues towards the bottom of the screen. It had like a purple bar. I thought maybe it had received a hit or something although, because of the pandemic, it never left my dinner table where I was working. Early in 2021 (or late 2020) the screen popped up in a corner and within a few months all the bottom half of the screen is bulged out or popped out. I have felt the computer very hot on occasions and it has even shut down immediately. After that, I realized by looking over the side of the screen that the battery was inflated or bulged up. I just researched this and found many customers with the same issues and at least 2 that caught fire. Since my computer has become very hot and shutdown a couple of times, I am sure it is possible that it can catch fire which is definitely a safety hazard.