Samsung Galaxy s24

SaferProducts.gov consumer incident report 20260806-78D6B-2147312775. Severity: No Incident, No Injury. Product: Samsung Galaxy s24 (Samsung Galaxy S24 Cell Phone in color black. Unfortunately, I don't have a lot of the information requested below as the device was unstable, heating up rapidly and I needed to dispose of it immediately.). Incident: Following a forced over-the-air firmware update, my smartphone suffered a catastrophic physical hardware failure. A severe software optimization bug induced an inescapable background processing loop while the device was idle. This loop generated extreme, unchecked thermal energy, initiating a thermal runaway event. The internal lithium-ion battery pouch rapidly expanded and swelled, generating enough physical pressure to violently rip and lift the rear glass casing away from the structural frame. This created an active, immediate fire and explosion hazard inside a residential household. What type of product(s) were being used? A smartphone / mobile cellular telephone device. Who was using the product(s)? I was using the product. How were the product(s) being used? The product was being used in a standard consumer capacity Were there any injuries that happened or may have happened while using the product? Yes. Severe physical strain and exacerbation of a pre-existing medical disability occurred due to the emergency handling and disposal required by this safety hazard. Additionally, a severe household fire or explosion may have happened had the device not been immediately removed from the residence. How did any injuries occur? Because the retail carrier infrastructure refused to safely intake, process, or secure an actively expanding lithium-ion fire hazard, I was forced to immediately evacuate the explosive device from my home to protect my property. I was already recovering from a severe physical injury (a torn meniscus). The manufacturer's safety defect forced me to walk a

SaferProducts.gov consumer incident report 20260818-3F511-2147312238. Severity: No Incident, No Injury. Product: Samsung Galaxy S24 (Samsung Galaxy S24 smartphone. It is a premium touchscreen mobile cellular phone, approximately 6.2 inches in size.). Incident: My 20-month-old Samsung Galaxy S24 smartphone experienced a catastrophic battery failure that poses an immediate fire and thermal hazard. The battery swelled so severely that it expanded, completely bursting through the back cover of the device and fracturing the structure underneath the screen.On August 8, 2026, I contacted Samsung support and was issued Ticket #[REDACTED]. A Samsung customer service representative explicitly confirmed to me that this ticket is officially designated and flagged in their system as a "Fire Hazard."Despite Samsung internally documenting that a live lithium-ion fire hazard is sitting in my residential home, the company has committed severe safety negligence. They failed to contact me within their mandatory 24-hour callback window, missed multiple deadlines, and have left this volatile hazardous device in my home for 7 business days without providing a safe hazardous materials disposal container or a replacement path. Furthermore, because the device was purchased through Spectrum and is still under active financing with a remaining balance of $333.00, I am trapped in a financial contract for an unusable, dangerous product.Leaving a compromised, severely swollen battery in a home introduces a severe risk of spontaneous thermal runaway, explosion, and structure fire. Samsung has refused to escalate this emergency or remove the hazard.