Fire / ignition
Personal Fitness/Activity Trackers (5038)
7 months
SaferProducts.gov consumer incident report 20200901-821F2-2147370117. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Samsung SM-R820NZKAXAR (Samsung Galaxy Watch Active 2. Aqua Black. 44mm. pictures won't load. But i have product and damage photos). Incident: This is an activity tracking watch with wifi capacity and a sleep tracker. I woke up Friday morning the 28th of August to find a red burn mark slightly smaller than a dime on my wrist. The heart rate tracker on the underside of the unit was noticeably warm. I took the watch off. (The pictures attached are from Tuesday September 1, of the healing wound and I put the watch on to show the position on my wrist.) Watch model: SM-R820NZKAXAR It is my firm belief that the sensor became so hot it burned my wrist. I now have the loss of use of the watch, concern for the potential for an injury to others--this is not related to buyers nor is there a recall. If the device caught fire while on the charger everyone in my home would be at risk; I am also concerned for the larger implications of damage from this overheating problem.
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Fire / ignition
Personal Fitness/Activity Trackers (5038)
7 months
Months until failure
7 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)