Overheating
Computers (Equipment and Electronic Games) (557)
51 months
SaferProducts.gov consumer incident report 20150611-594D1-1490304. Severity: Injury, Level of care not known. Product: Sony Vaio TCG71315L Product VPCEB490X (17" lap top). Incident: Over the past year the consumer have been having trouble with the laptop overheating. In Dec. 2014 it blew the battery which was in good condition when it switched off because of the overheating problem. It subsequently blew the power adaptor. It overheats after 30 minutes of usage and I have burned my hands on more than one occasion. The consumer did not require any medical attention. The consumer went to the Sony store in [REDACTED] and was advised that Sony no longer manufactures laptops. (01/2015) The consumer contacted the manufacture. The consumer was advised to take it to Best Buy. The consumer had already been to Best Buy. (03/2015) The consumer contacted Sony. The consumer was advised that she could send the unit to their facility in Texas, but it would be at her risk. The consumer did not send the unit to Texas
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Overheating
Computers (Equipment and Electronic Games) (557)
51 months
Months until failure
51 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
84%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)