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Electronics

Sony NWZE438F

1 source-linked failure report. Most reported: Battery failure. Typical failure around 3.8 yr.

Reliability signal — · Insufficient data · data confidence Very Low

1 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

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1 confirmed failure report · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue: Battery failure
Typical first failure: 3.8 yr; Median of confirmed reports with timing
Median repair cost: —; Reported costs only · market varies
Highest reported repair: —; Not a quote · costs differ by country

What breaks?

Failure types

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Battery failure1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

Failure reports

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Median repair cost

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Still recommend

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% repaired

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% mfr warranty

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% extended warranty

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% support helpful

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What breaks?

What breaks? · reports

Battery failure

Other Sound Recording, Reproducing or Receiving Equip. (573)

45 months

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20121015-F9BA5-1278552. Severity: Incident, No Injury. Product: Sony NWZE438F (MP3 player). Incident: The consumer stated that she placed her MP3 player on the computer to charge. The consumer stated that it was charging for approximately 9-10 hours overnight. The consumer stated that the next day she went to remove the MP3 player from the computer and noticed that the top casing had detached complete. The consumer stated that she tried to close the MP3 case and it would not close. She stated that she looked inside at the battery and noticed that it had expanded. The consumer stated that when she removed it she cannot recall it being hot. The consumer stated that there was no damaged to her computer. The consumer stated she was not injured. The consumer stated that she contacted the manufacturer and they informed her that she should mail the product back to them for evaluation.

UnverifiedEvidence ★★★★☆

View report details

Months until failure

45 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

84%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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