Motor / belt drive failure
Drive motor / belt drive
19 months
Source-linkedVerify source — Reddit postHorizon 7.8 AT bought November 2024 from Johnson Fitness completely stopped mid-use on June 30, 2026: console lights and start work but the motor never engages and the belt will not move, though the belt can be pushed by foot. Within the 2-year warranty, Horizon support asked troubleshooting questions then went silent for about 13 days despite follow-ups, leaving a $2,000+ treadmill unused for 16 days.
UnverifiedEvidence ★★★☆☆Mfr warrantyView report detailsHide report details
Motor / belt drive failure
Drive motor / belt drive
19 months
Months until failure
19 months
Repair cost
Not stated
Repaired
No
Manufacturer warranty
Yes
Extended warranty
Not stated
Support helpful
No
Would recommend
No
AI extraction confidence
92%
Verification status
Unverified
Evidence quality
★★★☆☆ (3/5)