Motor / belt drive failure
Drive motor / belt drive
19 months
Source-linkedVerify source — Reddit postHorizon 7.8 AT bought November 2024 from Johnson Fitness completely stopped mid-use on June 30, 2026: console lights and start work but the motor never engages and the belt will not move, though the belt can be pushed by foot. Within the 2-year warranty, Horizon support asked troubleshooting questions then went silent for about 13 days despite follow-ups, leaving a $2,000+ treadmill unused for 16 days.
Mfr warrantyView report details
Motor / belt drive failure
Drive motor / belt drive
19 months
Months until failure
19 months
Repair cost
Not stated
Repaired
No
Manufacturer warranty
Yes
Extended warranty
Not stated
Support helpful
No
Would recommend
No
Confidence
92%