Dreamline Model # SHDR-1260728-01

SaferProducts.gov consumer incident report 20180324-4DF5E-2147389034. Severity: Incident, No Injury. Matched catalog product: Dreamline Model # SHDR-1260728-01. Source model text: SHDR-6360600-01. Incident: I purchased a DreamLine Essence 56-in to 60-in W Frameless Chrome Sliding Shower Door from Lowes Item #834157 Model # SHDR-6360600-01 to be installed by my contractor. The contractor removed one of the glass doors from the shipping container box and was carrying it to the bathroom where it was to be installed, and the glass door shattered in his hands while he was carrying it. Fortunately, he was not injured as he was wearing protective gloves at the time and the door did not break into sharp shards. It broke into small pieces like safety glass, He did not bump or hit the glass prior to this. My concern is if the door had been installed, this could have happened while someone was in the shower or bath.

SaferProducts.gov consumer incident report 20181113-99B1D-2147384471. Severity: Incident, No Injury. Product: Dreamline Model # SHDR-1260728-01 (Dreamline Duet 56in. to 60in frameless sliding glass shower doors.). Incident: My Dreamline shower door Model # SHDR-126728-01 suddenly exploded this morning Nov. 12, 2018, around 8:30 AM. No one was in the shower at the time when this happened so spontaneously. This is the one door facing the inside of the shower pan. I purchased the doors online from Lowes in April of 2017 and was installed July of 2017. The bathroom is a new build and the doors operated smoothly with no problems. All rubber stoppers were in placed and there is no visible chip on the doors. I have taken photos and videos to show the damage the shattered door caused. As of present, the shower pan is all scratched with the broken pieces of the glass door; some of which is now in the pan drain pipe. Fortunately, no one was in the shower or bathroom at the time. I am now concern that this can happen to the second half of door that is still installed. I contacted the manufacturer, Dreamline, and the company wanted to replace only one door, blaming mishandling of the door which resulted in an unseen fracture that caused it to explode. Definitely , this is not the case with me, or my wife, opening the shower doors aggressively. After further complaining that the second door could also have a defect, they agreed to ship me two glass panels. This does not guarantee that the new doors will not break similarly, and injured myself, or a family member. There should be some kind of a safety film that Dreamline can applied to these doors during manufacturing. I have reached out in an email to them if there is a safety film they can send with the replacement doors.