Heat & Glo SL-550TRS-IPI-E

SaferProducts.gov consumer incident report 20161206-76A10-2147410096. Matched catalog product: Heat & Glo SL-550TRS-IPI-E. Source model text: Model: SL-550TRS-IPI-E. Incident: Heat & GLO fireplace model SL-550TRS-IPI-E, serial number CO24166676 with thermostat remote control Model No: SMART-STAT-11; no wall switch. Unit installed in the February/March 2016 timeframe. Did not use much in early 2016. This year noticed the unit was coming on without being directed to do so by hand controller. Came on both when in the "off" mode and in the "thermostat" mode with the on temperature set for 68 degrees in a 71 degree room. Hand control still showed the flame to be "off" even though the fireplace was started. Contacted installer. Installer tech came and said he did not know what could have caused it other than a couple of the receiver wires under the unit shorting against the metal cabinet. He put electric tape on all connectors. Another event occurred within a day. I called Heat & GLO at 1-888-427-3973 per Heat & GLO reply to report [REDACTED] on this site. Answering notice states Heat & GLO does not provide technical support except through its dealers and offers to help you make connection to one. Recontacted our installer and spoke with the head of the maintenance department. He stated he had no real knowledge of why this would happen but between the two of us we surmised it was either a faulty hand controller or receiver. Installer said they would come within a week and install a new hand controller and receiver. We have turned all gas to the unit off until then.

SaferProducts.gov consumer incident report 20181002-FC65D-2147385225. Severity: Incident, No Injury. Product: Heat & Glo SL-550TRS-IPI-E (Heat&Glo gas fireplace. Model Number SL-550TRS-IPI-E serial number 0023461841. Natural Gas fireplace with blower fan). Incident: We have a gas fireplace made by Heat & Glo. The model number is SL550TRS-IPI-E, serial number 0023461841. The fireplace came with a remote control to turn the fireplace on and off. On many occasions, the fireplace will turn on by itself. It can happen during the day, at night, evening, it's completely random. We've had service out, and they cannot pinpoint why the unit turns itself on. There is a replaceable electronic module inside, which appears to control the burner. Apparently this electronic module does not have a failsafe mode that if there's a problem that would prevent the fireplace from turning on. The concern is if something combustible were to be placed in front of the fireplace too close to the glass, it could cause a fire. Additionally, we have 2 small grandchildren that play in our great room and we never use the fireplace when they are over. If this were to turn on, these children could get seriously burned. It's happened numerous times before, and it recently happened tonight. We were watching TV, and my wife commented the fireplace just turned on.