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Microsoft Surface Pro3 1631

1 source-linked failure report. Most reported: Fire / ignition. Typical failure around 1.5 yr.

Reliability signal — · Insufficient data · data confidence Very Low

1 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

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1 confirmed failure report · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue
Fire / ignition
Typical first failure
1.5 yr
Median of confirmed reports with timing
Median repair cost
—
Reported costs only · market varies
Highest reported repair
—
Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

  • Fire / ignition1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

18

Failure reports

1

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Median repair cost

—

Still recommend

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% repaired

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% mfr warranty

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% extended warranty

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% support helpful

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What breaks?

What breaks? · reports

Fire / ignition

Computers (Equipment and Electronic Games) (557)

18 months

Government / agencyIndexed Oct 18, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20170206-139E1-2147407333. Severity: Incident, No Injury. Product: Microsoft Surface Pro3 1631 (Microsoft Surface Pro 3 tablet 128 GB 17). Incident: My product is a Microsoft Surface Table, purchased around June 2015. The problem with this product is it will get hot after only being on for a short time. The heat can be so hot you can not touch the back of the tablet. As software upgrades are pushed out to this device, the device will heat up even quicker. Sometimes the table will shut off on it own and sometime it will just stay hot and you can hear the fan running. I reported the issue to Microsoft while the device was under warranty but because their is a small nick on the edge of the table they would not repair the device and refused to address the heat issue. I would like to use the tablet but I'm afraid it will catch on fire. In my research of this product and on one of Microsoft's forums, I found several post where other owners of this make and model have reported having the same heating problems. I sent Microsoft this information to make them aware that on their on user forum site there is an issue with this "lot" of tablets.

UnverifiedEvidence ★★★★☆
View report details

Months until failure

18 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

84%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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