Rheem XE50M12EC55U1

SaferProducts.gov consumer incident report 20240208-8B25B-2147341157. Severity: Incident, No Injury. Matched catalog product: Rheem XE50M12EC55U1. Incident: The control has detected a code A108/lower relay stuck on. Which signals that it is over heating/scalding level. I have contacted the Rheem dealer and they said call a plumber.. the plumber says it's the control board and it can't be found for replacement...It is a new model XE50M12EC55U1. DID A SEARCH AND IT SAYS IT HAS A RECALL. Rheem performance Platinum..So far, there are no injuries but the response with contact from Rheem are nonresponsive. My family is using this water heater and are unaware of the dangers.

SaferProducts.gov consumer incident report 20191109-E9F0F-2147376661. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Rheem XE50M12EC55U1. Incident: my Rheem econet hot water heater started on fire today at 1600 fire department responded and Sheriff's Department responded fire was put out

SaferProducts.gov consumer incident report 20190902-E866D-2147377936. Severity: Incident, No Injury. Matched catalog product: Rheem XE50M12EC55U1. Incident: On August 18, 2019 my Rheem XE50M12EC55U1 electric water heater purchased in July 2018 at Home Depot tripped the circuit breaker. On inspection, the wires inside had completely melted and caught fire. I have spent the past two weeks trimming and re-connecting the wiring, but after about a week of use the wires melt again. I have a 30 di-pole breaker installed with 10 gauge wire, which should provide enough capacity to power the 5500 amp unit. It is simply unsafe, and it appears Rheem has not corrected the issues that caused the XE50M12EC55U0 recall on May 26, 2016.

SaferProducts.gov consumer incident report 20250116-014BA-2147333859. Severity: Incident, No Injury. Product: Rheem XE50M12EC55U1 (Electric Hot Water Heater). Incident: I called Rheem customer service on 1/10/25 at 9AM EST about the control panel beeping. I also spoke to many different customer service reps during the day about the same issue. They all told me the same thing, turn the circuit breaker off and then back on to reset the control panel. They checked to see if the control panel part was available to send me to replace it. It wasnt in stock and they didnt have an ETA for getting them back in stock. They told me to check locally and see if any plumbing supply distributors had them in stock. If so they would reimburse me for the cost. I checked multiple places and nobody had that part in stock or were expecting to get any in. I informed them of this and they told me to return the tank to the place of purchase and they would replace it. I contacted a plumber who arrived shortly after. He checked the water heater and told me they wouldnt sell or install this brand of water heater because of all the problems theyve had with them in the past and the unavailability of replacements parts for them. He ordered a different brand water heater that would arrive on January 14, 2025 and scheduled the installation for January 15, 2025. At approximately 3:30PM on January 10, 2025, I was sitting in the second floor of my home and noticed a strong, burning plastic smell. I went to the lower level and opened one of the doors at the bottom of the landing. Flames were visible 1 foot above the top of my water heater and smoke was banked down at least 1 foot from the ceiling. I yelled for my wife to bring me an extinguisher. I extinguished the fire and