AMANA AQF2013TEW03

SaferProducts.gov consumer incident report 20130626-7796F-1337440. Severity: Incident, No Injury. Product: AMANA AQF2013TEW03 (Amana 20.1 cu ft Upright Frost-free Commercial Freezer Model # AQF2013TEW03 Serial #UO539 3653 model f 20 (woods mfg'd). I ordered it online on June 8, 2011 and received it on June 15, 2011. Price $699 Purchased from HomeDepot.com). Incident: I went to my freezer to take out food and found that the freezer was extremely hot to touch and it was making a very loud clanking noise. I opened the door and found all my food had been defrosted and ruined and had to throw away a few hundred dollars of food. I think if I had not gone to the room with the freezer that it would have caused a fire in my home. The consumer safety report said to unplug and discontinue use. I can't seem to get any help with this matter even though I had to now buy a repair plan. The repair man came, plugged in the freezer and it appears to be working ok for now so he did not repair anything. It is not a matter of "if' but "when" something bad happens, yet without it plugged in and running the man cannot diagnose a problem until he sees it or hears it, until it acts up again, (that is what he said), therefore I still have no freezer or remedy. What ever happened to the days when the place where you purchased something took it back and gave you a working model? The USA has become a pathetic example for doing business.